A couple months ago we received some favorable press and unfortunately our lead times have suffered as a result. So we're trying to streamline our production in order to not only catch up, but also dial back those lead times to a more realistic level. Nobody really wants to wait 6 weeks to get their vises, and we completely understand that. One of our machinists' father passed away last week, and another has suffered a broken ankle. These unforeseen delays are just as frustrating to us as they are to you. Those taking up the slack are working extra time in order to fulfill orders. For those of you at the 6-week mark now, we're hoping to get your vises out by Friday this week. After that, we should start to gain on our lead times. Thanks for being patient.
Waiting for my vise is like waiting for santa to come. I could squeal! :)
ReplyDeleteJameel, (and family)...
ReplyDeleteIt's fine. I'm one of those in line. I think it's worth the wait.
I haven't received the big fancy plans from you guys yet (assuming they arrive with the hardware), but this hasn't deterred me. I bought the stock, let it acclimate, and then went to work milling and preparing based on the cad and pdf items you emailed. Close enough for now. There's an implicit trust here that the items received are exactly the same as the final plans still yet to come.
Anyway, I digress. I for one understand that good products sometimes require patience. I think of John Economaki. Things happen. Customer service requires only good communication, and you've provided that. It's appreciated.
Ed, Redding, CA.